Jesmine

Exchange policy for store

We love creating clothes for you and here’s what you need to know about our exchange policy:

1. You can exchange an item within 7 days provided its unworn, tags are in place, no damages, no stains, and its in original condition and packaging.
2. In order to exchange the item a bill must be provided at all times, otherwise you wouldn’t be able to exchange it
3. You can exchange it to a different item only in store.(store bought items only)
4. Please note that sale items are non- exchangeable under any circumstances
5. Gifts items also needs to be exchanged within 7 days and the order number should be shown to the cashier
6. Vouchers can’t be cash refunded